FAQ

What size should I choose?

We offer sizes S-2XL, and we recommend that customers size up for the best fit.

To find your ideal size, go one size larger than what you typically wear. For example, if you usually wear a Medium (M), we suggest selecting a Large (L). This ensures a comfortable and flattering fit.

If you’re still unsure, feel free to check our size chart or contact us with your measurements, and we’ll help you choose the perfect size!

Are the shirts available in youth sizes?

Not at the moment, but don’t worry—kids’ kits are coming soon! Stay tuned for updates on their release.

Can I customize my football shirt with a name and number?

Yes, absolutely—and it’s free!

You can choose from our suggested names and numbers, or go with custom printing. Just add your preferred name and number in the notes section in the cart, and we’ll take care of the rest!

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc.) and PayPal.

Shop with ease knowing your payment is secure and straightforward!

When will my shirt be delivered?

We aim to get your jerseys to you as quickly as possible! Here's an estimate of our shipping times:

United Kingdom: 5-7 business days

USA: 10-13 business days

Germany & Austria: 5-7 business days

Netherlands: 10-12 business days

Australia & New Zealand: 7-10 business days

Please note that these are estimated delivery times and may vary depending on your location and any unforeseen circumstances.  

Do you ship internationally?

We ship to over 190 countries

How can I track my order once it’s shipped?

Once your order ships, we’ll send you a tracking number by email.

Use that number on our website’s tracking page or the courier’s site to follow your shirt’s journey.

If you don’t see the email, check your spam folder or contact us for help!

What should I do if my shirt doesn’t fit?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your jersey, you can return it to us for a refund or exchange.

Here's how it works:

Contact us: Reach out to our customer support team within 14 days of receiving your order to initiate a return.

Return shipping: You will be responsible for the cost of return shipping to our address in the UK. We recommend using a tracked shipping service to ensure your return arrives safely.

Condition of the jersey: The jersey must be unworn, unwashed, and in its original packaging with all tags attached.

Refund or exchange: Once we receive your return, we will process your refund or exchange within 7 business days.

Please note:

We aim to make the returns process as smooth as possible for you. If you have any questions, please don't hesitate to contact our customer support team.

How do I wash and care for my football shirt?

Wash your shirt in cold water on a gentle cycle, either by hand or machine, to keep it looking great.

Avoid bleach and tumble drying—air dry it instead. Iron on low heat if needed, but don’t iron over any logos or prints. Follow these steps, and your shirt will stay in top shape!

Other questions

If you have further questions, please don't hesitate to contact us by email at support@pitchcouture.co